Laura's Learnings

Documenting my life

Category: work

The importance of taking ownership

June 9, 2022 / / 0 Comments

I followed an event on zoom recently, held by an online content creator. It was essentially a webinar, so they were talking over a PowerPoint presentation, explaining different concepts and sharing information, specifically regarding one of their areas of expertise.

There was one slide which, I believe, contained one of the key points of the whole event. And this slide had a mistake. 

The first thing the content creator said was that someone was going to get fired. 

I was really surprised by that statement, even if it was a joke. 

I must add, they immediately said something along the lines of this being their responsibility, ultimately.

But still, that initial reaction really stuck with me and I wanted to try and unpack why.

As mentioned, this was said as a joke and they later reiterated it was ultimately their own responsibility, so this is not a personal criticism or attack, but simply a way for me to share the reasons why this stood out to me and what I have learnt in the last few years.

1. Avoid finger pointing and take ownership

Although “anonymously” (i.e. without calling someone out explicitly, of course), it rings close to finger pointing. Usually (I can’t speak for this case specifically) this means blaming someone specific and letting them take the blame, shame and expecting them to fix it. Generally the issue is more nuanced and there might have been a series of events that led to the mistake. As someone who is in charge of a presentation, you need to validate the slides you use. If you trust someone else to prepare them and don’t double check, it is still your responsibility. Ultimately it’s the presenter’s responsibility to guarantee the quality of the event, I believe. I think the idea of being a team and the importance of working together towards a goal is a key pice to keep in mind, usually.

2. Don’t use fear as a weapon

I really appreciate when a manager, leader or anyone in a position of power does not rely on guilt and shame, but rather tries to support and be compassionate. 

A great leader eliminates fear, a terrible leader weaponizes fear

Gary Vaynerchuck

Of course if someone you work with, especially if you are their manager, makes a mistake, you should let them know and work towards this not happening again. But ensure this is done in private and with compassion

3. Ask Why?

The main way to avoid repeating mistakes is to understand why sometuing happened and how to prevent it in the future. This will help get to the bottom of the issue, and it might turn out that the blame is not on the person that seems to have made the mistake initially.

There is a famous technique called Five whys, which is an iterative process that will help you investigating the root causes of an issue. I saw a post on LinkedIn which had an example similar to this:

Problem: I was late to work

  • Why 1: there was traffic
  • Why 2: I got in the car during rush hours
  • Why 3: I woke up later than usual
  • Why 4: the alarm didn’t go off
  • Why 5: I had forgotten to check and change the battery

Going back to the webinar example, maybe this presentation was done in a rush? We can dig deeper and try to understand why. Is it the person who prepared the slides’ fault? Maybe they had not discussed priorities or someone requested a last minute change which did not go through the slides. As mentioned before, the situation is usually quite nuanced and it’s important, I think, that the manager or leader encourages improvement and growth, rather than using worry and threats, even if jokingly.

What do you think? What would your reaction to someone else’s mistake be? Let me know in the comments below!

How to deal with the fear of saying the wrong thing

December 18, 2021 / / 2 Comments

Months ago I came across a phrase that has really stuck with me. I have been thinking about it a lot and in very different scenarios.

So as simple as it is (as some of the best things are) I had to share it here.

“You can’t say the wrong thing to the right person”

The idea behind the phrase “You can’t say the wrong thing to the right person” is really powerful for two main reasons.

  • It takes the pressure away. If you say something and the other person reacts negatively, THEY were not the right person, since they didn’t fully understand where you are coming from or are in a different place. That is completely fine, of course, but it has nothing to do with what you said.
  • It acts as a red flag detector. If someone rejects you because of something you said, it probably means you don’t share the same values, and it’s best to find this out sooner rather than later.

Real-life examples

Job interview You are applying for a job and you ask about work-life balance in the interview. They might give a generic response, and start to doubt your work ethic. They might not extend you an offer. But, if you think about it, you would not want to be hired by a company that will demand you to put in extra hours and will lead you to be burnt out.

Asking the question might seem like you’re shooting yourself in the foot, but if you’re worried they will get the wrong impression and you will be perceived as “lazy”, the truth is the worry should be “on them”, they should be excited to show you how they are currently implementing good work-life harmony strategies to ensure employers aren’t overwhelmed.

Moving in You are considering moving in with someone and they act surprised when you tell them you want to discuss how you will manage the household and how you will split the chores. That is a sign that something is off, probably their views on how often and who should clean/tidy are very different to yours and you would not be compatible housemates if you can’t agree and work together on this point. The key thing to remember is that the issue rarely is in “saying the wrong thing”, but in the reaction and the response we get. As much as a negative reaction might lead to you not moving in together, it is better to figure this out before signing the lease.

Learning something new You have started a course and you will have to spend your Sundays working through that. Your friends are always pressuring you to go out, saying the course is useless anyway, and they refuse to make plans at a time that would be more convenient to you. This is a sign they have no flexibility and they don’t value learning and growing your knowledge as much as you do. In this case, the “right person” would support you in this new endeavor and encourage you, and would be happy to say yes to plans that fit all schedules.

Closing thoughts

The obvious caveat for this post is that communication is key, you must always be kind and respectful when talking to others. It’s always important to let the other person have a chance to explain themselves and give them the chance to work on something they want to improve if this is compatible with your needs.

This sentence can be helpful to deal with the fear of rejection since it reframes it as a sign that the match is not ideal, which is something you would want to find out as soon as possible.

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5 key things to do at your first job

December 11, 2021 / / 0 Comments

There are many things I learned the importance of during the first years of my first full-time job. I have found myself repeating some of these points to multiple people recently. I sometimes need to remind myself too! So here is a list of the key ones.

Take notes and send meeting minutes

During meetings, calls, when people explain things, etc. Make sure to write down any action items and who is supposed to do each thing. You can then send the minutes after the meeting. It doesn’t usually matter if they are just bullet points, it’s a great way to check your understanding and make sure there is a written record. This allows everyone to be on the same page and correct any misunderstandings before you start working on something. It will also come in handy when you want to get an update on something that was discussed. Or when you are not sure of when you are supposed to share your results. Lastly, it shows you are organized and helps you earn trust, and shows your coworkers you value their time

Be curious

Ask questions. Ask why things are done in a certain way and not another. Learn from everyone.

Especially at the beginning, you feel like your questions are pretty simple and basic. You might be afraid of making a bad impression. What I’ve found is that people actually appreciate questions. It’s a chance for them to explain themselves better and improve their answers for the next time they get asked about the topic. They are happy to know you are curious about what they have been working on. Another benefit is they will see you as someone who is curious and eager to improve. I doubt this will be the case, but if a manager or team member discourages questions, you should think about this: “You can’t say the wrong thing to the right person”

Communicate effectively

It is critical to communicate clearly both in written or verbal form. You can do this by adding data and presenting your points in a structured way, so that the story you are conveying is clear. It’s very important to clarify the goal or the main point at the beginning, no matter if it’s an email, documentation, a paper, or a presentation.

Make sure there is a clear thread throughout, like a narrative that allows the reader/listener to follow along easily.

Try to give specific data points. Rather than saying “a lot of people”, you should say “85%”: it’s more precise and gives the reader a clearer picture. If you think about it, “a lot of people” could mean half or all of the community. If you are presenting the sales’ growth versus last month, for example, saying “sales of x increased by y% from March to April” is very different than saying “sales increased significantly”: In the second case, the reader will not know how much the sales increased, what product or service you are referring to specifically and when the sales increased.

Manage expectations

When asked to perform a task, estimate the time it will take, and inform the other person, even if they don’t mention timelines at all. If you have higher priority tasks at hand, let them know when you will be able to help; this will allow them to decide if they prefer to ask someone else.

If you think there might be any issues that could come up during the task/project, call it out as soon as possible. You will show domain expertise and help you earn trust. If everything goes smoothly, you deliver earlier than expected, which will be a win-win.

This is related to another idea connected to expectations: the concept of “underpromise and overdeliver”. You might want to add a buffer to your timeline, in order to ensure you have the time to tackle unforeseen issues if something comes up.

On the other side, when you discuss a new project or task with your manager, it’s good to make sure that you are fully aware of the expectations from their end and what the completed task ideally would look like.

Keep track

Set up 5 minutes to do a weekly review. I usually do this at the end of the week, on Friday afternoon, just before turning off my laptop.

I have set up a file to track the following things: what I worked on, what tasks/projects I finished, what issues I had and what I learned, any feedback I got (positive and negative), and what I am proud of. The last point sounds cheesy, I know, but it’s good to reflect back on your week; sometimes what you’re proud of is not in any of the other sections and it’s nice to be able to think about this kind of accomplishment too. Lastly, I will write down the main thing I will work on the following week. I have follow-up posts on my weekly review as well as my project review coming up. They will have examples and a Notion and Excel template to download.

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